Returns and exchange
Five days to return anything bought online, and what we can do about a fault.
Last updated 10 August 2026
The short version
Anything bought online can be returned within five days of delivery, provided it is unused and in the condition it arrived in — fabric uncut and unwashed, anything made up unworn and with its tags still on. Pieces bought after a home trial are excluded, as set out in the trial policy.
How to start a return
- Message us on WhatsApp at +91 92596 82518 with your order reference.
- Tell us which piece and why — a photograph helps if it is a fault.
- We arrange collection where our van runs, or share a return address.
- Refunds are issued once the piece is back with us and checked.
What cannot be returned
- Fabric that has been cut, stitched, washed or altered in any way.
- Made-up pieces that have been worn beyond trying on, washed or altered.
- Pieces bought after a home trial.
- Anything returned more than five days after delivery.
Refunds
Online payments are refunded to the original method within five to seven working days of us receiving the piece. Cash-on-delivery orders are refunded by UPI to a number you confirm with us.
Delivery was free, so there is nothing to deduct for it.
Exchanges
We are happy to exchange a piece for another of the same value, subject to what is on the shelf. Tell us which design you would rather have and we will hold it while the return is on its way. Where a piece comes in sizes, the same design in a different size is the simplest exchange of all — ask and we will check what we have.
Something not covered here?
Ask us directly — we would rather explain it than have you guess.
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